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FAQs about Trotec Ruby

All you need to know about our laser software Ruby

Ruby - the new software platform

Which machines are supported?

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What are system requirements for installing and operating Ruby®?

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How do I download Ruby®?

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How do I register for Ruby®?

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Does Ruby® have network capability?

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Does web-based mean Ruby® runs on the internet?

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What about data security, how secure are stored data in Ruby®?

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What are Ruby® safety standards?

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Will it be possible to connect a web shop with Ruby®?

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Is there a Ruby® training course?

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Where can I find tips and tricks on Ruby®?

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Do I always have to update Ruby®?

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Is Ruby® insecure or unstable if I don't update?

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What are the "beta" features in Ruby®?

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What does the "remote access certificate" do?

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Do I have a security problem if the webbrowser says "not secure"?

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Can I work with Ruby® off-site - i.e. remotely?

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Do I have to create a Ruby® account for each machine I want to operate with Ruby®?

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Where can I read the release notes of the Ruby® version?

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How do I know what version of Ruby® I am using?

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If I have more than 1 machine, do I have to register for Ruby® multiple times?

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How to work with Ruby

What are the actual supported file formats

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Automatic file import

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Login not possible – Login Button stays grey

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Login not possible – Access Denied

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I cannot see all UI elements

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What is the maximum possible file size when importing graphics into Ruby®?

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Can I create jobs offline in Ruby® and then send them to my machine later?

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Where can I manage the users?

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Can I create users from a database?

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Where can I see the production time for a job before I start it?

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Can I make a combinations of jobs - in Ruby®?

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Where can I find the status messages about the machine?

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What data can I export from Ruby®?

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How are registration marks assigned to a print & cut job?

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Can I integrate Ruby® into my webshop / order system?

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Is there a nesting function in Ruby®?

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Do I get a notification when the lens needs to be cleaned?

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Is there a BackUp function in Ruby®? Can I perform a restore?

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I want to rename my designs when I import them into Ruby®.

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Can I manually adjust the resolution for engraving?

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Can I delete all jobs from the Prepare at once?

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Can I delete the files of users as Super Admin?

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Can I enter the name of a new material when creating it?

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Can I crop images in Ruby®?

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Can I display the laser position in Ruby®?

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Does Ruby® display error codes in the design?

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Can the air assist be increased through Ruby®?

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On a MAC OS system functions like copy/past with CMD+C or CMD+V are not working.

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Ruby and JobControl®

Will Ruby® phase out JobControl® and if so, how fast?

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What data can I import from Job Control?

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Can I import .pjx files into Ruby®?

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Ruby® and UMark

Will Ruby® phase out UMark?

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Because individual requirements require individual advice.
We’ll advise you free of charge.

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