Contact our technical support team. We will assist you with any questions or problems.
The Trotec technical support hotline has qualified laser experts ready and waiting to assist you with any questions or queries you may encounter. This includes troubleshooting your laser machine if you’re unsure of the problem. You can reach the Trotec technical support team via:
Fault diagnosis can be performed by a remote maintenance service. To achieve this, the Trotec service technician is given access to your computer via the internet, using a program called ‘TeamViewer’. They will then check the status of your laser software and ensure there are no obvious issues with your connection to the laser machine. This is performed in a mere few minutes, saving you lots of time and money.
All You’ll Need to Do:
1. Download the free remote maintenance software Teamviewer.
2. Inform the service technician of your ID and password. With this information, they will then be able to connect to your computer.
Here at Trotec, we usually have the most important and expensive machine parts on hand for emergencies, as well as to keep our display machines in perfect condition. This means that if you’re ever in need of a critical spare part, we can guarantee a short delivery time. For all other parts, we can source them as quickly as possible, even on short notice.
This applies for refurbished laser sources too!
If you need to order spare parts, please contact:
Over the holiday season we are closed from 2pm Friday 20th December and will re-open Monday 6th January.
For urgent machine technical support we are offering limited phone support by our trained technicians. Please complete the technical support form and one of our technicians will respond as soon as they can (not available on weekends or public holidays).
From our team to yours, we wish you a very joyful holiday season and happy start to 2025. We look forward to assisting you next year and beyond.
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