Ruby® login button stays grey
If after entering your e-mail and password the Log in button stays grey, please try the following things below.
![](/static_processed/2bb1779e98f7ff561a1b071df4156a55/ruby-gray-login.png?{"image":"https://backend.troteclaser.com/static/images/knowledge/ruby-help/ruby-gray-login.png","edits":{"resize":{"width":940,"fit":"cover"}},"outputFormat":{"format":"webp"}})
- Make sure that the TrayApp “R” is running. If it is not, double-click again on the Ruby icon on your desktop.
- Try to use Google Chrome or Microsoft Edge browser to run Ruby
- Wait for the green “Connected” information to appear before clicking the “Login” button.
- Please close the Ruby TrayApp and restart Ruby from the desktop icon, even if you have just restarted your computer. Due to Windows boot processes this may be necessary.
- Press “ctrl” + “F5” to reload the browser and the cache
Updated on 29. July 2021
![](/static_processed/39b137145fe3b080cdb057970b3d2919/contact-ferdinand.jpg?{"image":"https://backend.troteclaser.com/static/images/contact/contact-ferdinand.jpg","edits":{"resize":{"width":194,"height":194,"fit":"cover"}},"outputFormat":{"format":"webp"}})
![](/static_processed/3737a7c6c3089aa994f4c00211043434/north-pole-pop-up-en-1080x1080.jpg?{"image":"https://backend.troteclaser.com/static/images/Landingpage/English/20240924-christmas-campaign/North-Pole-Pop-up-EN-1080x1080.jpg","edits":{"resize":{"width":480,"height":480,"fit":"cover"}},"outputFormat":{"format":"webp"}})
