Technical Support
We help you solve your Trotec laser machine problems.
![](/static_processed/dcfb8e53157b35a3793f6b91d5c6dc53/hotline.jpg?{"image":"https://backend.troteclaser.com/static/images/iconlike-pics/hotline.jpg","edits":{"resize":{"width":640,"fit":"cover"}},"outputFormat":{"format":"webp"}})
Service Hotline
Contact the Trotec service hotline where top qualified laser experts will assist you with any questions or problems. You can reach the Trotec hotline via phone from:
The US: +1-866-226-8505
Canada: +1-800-663-1149
The UK: +44-0-191-4188110
Australia: +61-3-6144-6176
All other countries: Please see our Shopfinder
Service hotline e-mail: techsupport@troteclaser.com
![](/static_processed/67a541ba0c3f471ffa3781c445023c68/remote.jpg?{"image":"https://backend.troteclaser.com/static/images/iconlike-pics/remote.jpg","edits":{"resize":{"width":640,"fit":"cover"}},"outputFormat":{"format":"webp"}})
System diagnoses via remote maintenance
In addition to the service hotline, we offer you fault diagnosis by a remote maintenance service. For this, a service technican will log into your PC via the Internet and will check the status of your laser software. Many problems can be solved in this manner in just a couple of minutes.
Instructions for remote maintenance:
1. Download the free remote maintenance software Teamviewer.
2. Inform our technical support about your ID and password. With this information our technicians are able to connect to your computer.
![](/static_processed/0b2875d23e032e1c959557bb19e82642/spare-parts.jpg?{"image":"https://backend.troteclaser.com/static/images/iconlike-pics/spare-parts.jpg","edits":{"resize":{"width":640,"fit":"cover"}},"outputFormat":{"format":"webp"}})
![](/static_processed/3737a7c6c3089aa994f4c00211043434/north-pole-pop-up-en-1080x1080.jpg?{"image":"https://backend.troteclaser.com/static/images/Landingpage/English/20240924-christmas-campaign/North-Pole-Pop-up-EN-1080x1080.jpg","edits":{"resize":{"width":480,"height":480,"fit":"cover"}},"outputFormat":{"format":"webp"}})
