7 expert tips for starting a business

“You won’t always hear positive things. But use the criticisms – learn from them and constructively transform them into something positive. Adjust your sales strategy and the associated measures and stay flexible. You can only get to know your requirements and wishes if you have an active dialog with your potential customers. Knowing exactly what your customers expect of you and meeting that expectation is the key to success. That’s how you create real customer benefits.”

"The training given during installation means that you are well prepared to start your business, and then it’s “learning by doing!”. The better you know your laser and the application technology, the faster, more efficient and more cost-effective your production is. We support you in gaining this competitive advantage with various training courses and tutorials. Our lasers are robust, low-maintenance and easy to service. Take care of your laser and check mirrors, lenses, vents daily and clean them if necessary. With the TroCare service package, you don’t have to worry about maintenance costs and you can extend the warranty of your laser machine up to 10 years.”

“You have an idea, you know which products you want to offer – then get to the laser. Be creative and don’t be afraid of doing something wrong. This often results in new concepts and new ways of working. Design ideas and graphic templates can be found in the Trotec DIY gallery or on various online platforms, e.g. Thingivers, Pinterest or Facebook. Our Trotec JobControl® laser software offers you numerous practical functions: Thanks to the parameter values that are tested and supplied by us, you don’t have to search for a long time to find the right laser settings, the JobTimeCalculator calculates the laser time for you in advance. Incidentally, this is a real benefit in price calculation too.”

"Especially at the beginning, many of our customers are unsure how to price the laser time. 1 euro per minute of laser processing time is a common calculation basis. Start with simple products. Personalize picture frames, glasses or wooden spoons. My visit to IKEA in 2017, when I was able to observe the effect of laser personalization on end customers: Individualization with the laser turns simple objects into something special – this increases the sales price by a factor of x.”

“A good web presence is a company’s business card nowadays. If you sell your products online, rely on a respectable shop solution. Make sure that your customers find you – search engine optimization, inbound marketing, paid advertising and content marketing are the key issues that you should cover. Ask yourself in which channels you can best reach your customers. Wherever your customers do their research, they should be able to find you quickly and easily.”

“In my opinion, excellent customer service is the key to success. As banal as it sounds, it is the “supreme discipline”: Treat your customers well. I’m not talking about offering drinks and snacks. Give honest and fair advice, for the benefit of the customer. Excel with good reachability and boast an excellent response time. It will pay off; these customers will become your regular customers and recommend you in droves.”